Shop Update / Art Drop Saturday Oct. 1st 6pm MST

Policies

witch stirring cauldron reading "Shop Policies" as ghost flies out

Payment:

I accept most common forms of online payment, including Paypal, Apple Pay, Google Pay and Meta Pay. If I suspect a fraudulent purchase, I may request additional verification at my discretion. I do not accept checks, echecks, money orders, or similar monetary transfers.

Cancellations:

I do accept cancellations so long as the buyer contacts me within 24 hours of purchase to begin the refund process. After such given time the sale will be processed and ineligible for cancellation.

Returns & Exchanges:

Because of the nature of handcrafted items, returns & exchanges will be dealt on a case by case basis. Please contact me within 3 business days of delivery with order number so that I can evaluate your claim and deal with it at my discretion. Returns are subject to a 15% restocking fee. 

All items are carefully inspected and packaged before shipping; I am not liable/responsible for items damaged through the shipping process. Please contact your mailing carrier to begin a damages/loss claim; I will assist where I can!

Shipping:

Domestic US Shipping is included in all listing with the exception of certain larger items, such as but not limited to handmade bags and large tufted rug pieces due to the variation in their size and weights. Please read the individual listing description to find out where shipping is included.

I ship packages and orders on Monday's and Friday's, and I use USPS as my main carrier. If for any reason there is a delay in shipping out your item(s), I shall contact you as soon as possible. If you want a package expedited/mailed sooner (subject to handling fee) please feel free to contact me and let me know.  

All purses and clothing related items are shipped with signature confirmation + full insurance coverage. If for some reason another service was selected that does not include these features, you will be charged the difference to upgrade to a service that reflects the proper shipping policy; refusal or bargaining will result in forfeiting the sale and a refund will be issued minus a 15% restocking fee.

**Please allow a buffer of up to 2 business day on ready to ship items for your tracking number to update before submitting an inquiry.

International Buyers:

I tentatively ship world wide, however this policy may change. I am a small home business based out of the US that is not registered to collect any VAT/GST/other taxes for foreign countries: buyers are responsible for any customs taxes or import fees that may be levied at the destination country's borders & customs

EU law requires that I allow EU residents to return items within 14 days of delivery. Item must be returned in the condition it was sent to receive a refund. Photos are taken prior to shipping to confirm the item's condition. Buyer is responsible for return charges & other fees.

I am not responsible for items once they are accepted by the post office and out of my care, but I will do my best to rectify or facilitate a resolution should an issue occur. All international packages will be shipped with full insurance coverage regardless of total-- additional fees/charges may apply. All other policies apply.

Miscellaneous Policies & Notes:

  • Due to the high demand and limited quantities of my products, some items are restricted to one per customer, such as but not limited to handmade purses & tufted rug pieces; any listing falling under this policy will be noted in the description. Failure to comply will result in a canceled order + restocking fee. .
  • In the event a product is oversold, regrettably those sales will be cancelled and refunded as soon as the mistake is noted
  • All rights reserved for all photos & designs: this applies to all progress photos and concept sketches produced for custom work shared via email; kept for matter of record.

Thank you for taking the time to read my shop's policies!

Feel free to reach out with any other questions or concerns on my Contact page, or visit my FAQ's Page for answers to quick & common questions!