Policies

witch stirring cauldron reading "Shop Policies" as ghost flies out

Payment:

I accept most common forms of online payment, including Paypal, Apple Pay, Google Pay and Meta Pay. If I suspect a fraudulent purchase, I may request additional verification at my discretion. I do not accept checks, echecks, money orders, or similar monetary transfers.

Cancellations:

I do accept cancellations so long as the buyer contacts me within 24 hours of purchase to begin the refund process. After such given time the sale will be processed and ineligible for cancellation.

Returns & Exchanges:

Because of the nature of handcrafted items, returns & exchanges will be dealt on a case by case basis. Please contact me within 3 business days of delivery with order number so that I can evaluate your claim and deal with it at my discretion.

Returns are subject to a 15% restocking fee and buyer is responsible for return shipping of the item, in the event an item is not defective/incorrect but unwanted.

The Ghoul List program sales are NOT eligible for returns, refunds or exchanges. All Sales Final.

 

Shipping:

All items are carefully inspected and packaged before shipping.

Standard Domestic US Shipping is free but does not include insurance (First Class Package with tracking), please be advised when using this shipping option.
 All items sent Priority Mail come fully covered for the original purchase cost before ship, so in the event of damage during shipping please contact your mailing carrier to begin a damages/loss claim; I will assist where I can!

All handmade big ticket items are shipped with USPS Priority Mail with signature confirmation and full insurance beyond the standard coverage; these do increase the cost of shipping slightly, but guarantees safe & covered delivery of your item(s). If for some reason another service was selected that does not include these features, you will be charged the difference to upgrade to a service that reflects the proper shipping policy; refusal or bargaining will result in forfeiting the sale and a refund will be issued minus a 15% restocking fee

In the event of shipping overcharges, I will refund the difference as it is noted. You will receive a refund as soon as an overage is noted, and it will go back to your original payment method.

I ship packages and orders within 2 business days of order, and I use USPS as my main carrier. If for any reason there is a delay in shipping out your item(s), I shall contact you as soon as possible. If you want a package expedited/mailed sooner (subject to handling fee) please feel free to contact me and let me know.  

**Please allow a buffer of up to 2 business day on ready to ship items for your tracking number to update before submitting an inquiry.

International Buyers:

I tentatively ship world wide, however this policy may change. I am a small home business based out of the US that is not registered to collect any VAT/GST/other taxes for foreign countries: buyers are responsible for any customs taxes or import fees that may be levied at the destination country's borders & customs

EU law requires that I allow EU residents to return items within 14 days of delivery. Item must be returned in the condition it was sent to receive a refund. Photos are taken prior to shipping to confirm the item's condition. Buyer is responsible for return charges & other fees.

I am not responsible for items once they are accepted by the post office and out of my care, but I will do my best to rectify or facilitate a resolution should an issue occur. All international packages will be shipped with full insurance coverage regardless of total-- additional fees/charges may apply. All other policies apply.

Miscellaneous Policies & Notes:

  • Due to the high demand and limited quantities of my products, some items are restricted to one per customer, such as but not limited to handmade purses & tufted rug pieces; any listing falling under this policy will be noted in the description. Failure to comply will result in a canceled order + restocking fee. .
  • In the event a product is oversold, regrettably those sales will be cancelled and refunded as soon as the mistake is noted
  • All rights reserved for all photos & designs: this applies to all progress photos and concept sketches produced for custom work shared via email; kept for matter of record.
  • Please be advised, my home and workspace is an incense using & pet friendly environment.

Thank you for taking the time to read my shop's policies!

Feel free to reach out with any other questions or concerns on my Contact page, or visit my FAQ's Page for answers to quick & common questions!