FAQ's

I am always open to all sorts of questions-- I appreciate and welcome curiosity in my work and shop! Please visit my shop policies HERE to see info regarding the shop. Continue reading for all other Frequently Asked Questions!

1. You don't have any bags/rugs available right now! How often do you restock?

Items are posted onto my shop whenever available. The front page features a shop drop reminder which is frequently updated to reflect when new items are about to go into the shop. As the sole artisan and manager of The Kitschy Ghoul, quantities are slow to build up and so are extremely limited.
Everything is first come first serve with no cart holds, unfortunately.

2. Do you have a waiting list, or can I reserve a piece?

As of writing this (06/09/2026) the wait list remains on pause due to a high workload. I currently do not reserve items. Read my News Section to stay up to date on changes and status regarding the wait list.

3. Do you do custom orders?

Currently I do not offer custom bag or rug requests. For bags, I have plans in the future to offer "Work Spots" again. And as for rugs, I do plan on in the future creating a 'custom-make' listing. Read my News Section to stay up to date on changes and statuses.

4. What is a "Work Spot"?

"Work Spot" listings will show up on the All Products and Purses section of the shop when available, and are meant only for creating designs shown in the Pumpkin Patch Galleries. It is not a means of getting a fully custom-make, but small changes are permissible; meaning that any request should not greatly alter or effect the design where pattern alteration/creation is required. These listings are first come first serve, and functions as a deposit to secure the time slot. After the purchase has been confirmed, a form to fill out details of your bag will be sent to the email attached to the sale within 24 hours of payment confirmation.

5. How can I personalize a Work Spot/The Ghoul List Bag?

As long as the changes requested do not meaningfully change the shape of the bag away from what is offered/shown, I am amenable to most small non pattern altering changes, such as but not limited to adding/removing wings or bows, fabric themes, some color change requests, etc.
It also highly depends on my supply availability, because I will typically only use what I have on hand.
Extra fees may apply. Please be sure to reach out before submitting the form sent to you, to make sure I can fulfill your request. Once work begins no changes can be made.

6. How much are your bags?

Bags in the "U-Pick Pumpkin Patch" collection are priced by size, and bags in the "Heirloom Garden" Collection are priced individually. All prices, shown in the description of each image, and reflect the 'as seen' model in the image, and does not account for personalizations potentially made (extra fees may apply to these). Link to the whole Pumpkin Patch HERE.

Other bags sold outside of these collections are likely One-Off's and individually priced. All prices shown subject to change, and do not include shipping and tax.

7. How long before my order ships?
Since nearly all the offerings in the shop are handcrafted to order, turn around times vary. Most items that are ready to ship listings (labeled as such) typically take about 2-3 business days. All estimates will be displayed in the listing text description. If any major changes or delays occur, I will inform you as soon as I can!

8. Do you ship internationally/worldwide?
Unfortunately due to various complications, international shipping is not offered directly in the shop. However, I am willing to help overcome the obstacles on a case by case basis for those who are patient and willing to work through these problems with me. Please feel free to reach out and we can work on it together!

Thank you for reading!

If you didn't see your question, please feel free to use my Contact Page to ask me any and all questions and I will get back to you as soon as I can!